Business Reporting - Advanced 365

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Advanced 365's experience and reliability has proved important in allowing Moorfields to fulfil its main role as a national centre for ophthalmic care.

IT Director
Moorfields Eye Hospital
Advanced 365 helped us produce an online proposition that has been universally well received by consultants, employers and scheme members alike.

Vice President
Merrill Lynch Investment Managers
As the strategic systems team for Morgan Sindall, we wanted to provide our business with the best solution possible around our key business challenges: expand business collaboration, increase efficiency and improve workflow.

Group Head of Information Systems
Morgan Sindall Plc
From the beginning Advanced 365 demonstrated they understood what we wanted to achieve and how technology could best be utilised to meet our needs.

Head of Information Systems
Royal Albert Hall
By choosing Advanced 365, we now have a robust, resilient and efficient managed IT service in place which allows Intertek's personnel to concentrate on those areas of the business which give us real competitive advantage.

CIO
Intertek
In an ever changing business environment, we need to work with a managed services partner that can offer us a flexible service that is able to adapt to the way we work allowing us to deliver a first class service to our customers.

Head of Corporate Services
HS1
Deploying a new infrastructure in parallel with an office move had the potential to be immensely stressful but working with an IT partner whom we could have 100% confidence in made the process so much easier.

IT Manager
Bristows
By working alongside Advanced 365, we've proven that we offer an extremely successful service to our clients - a service that simply wouldn't have got off the ground without the knowledge, expertise and support of Advanced 365.

Operations Director
NLA
The technical support we have received from Advanced 365 has been key in allowing us to develop our new e-commerce application with Advanced 365 acting as both a trusted partner and technical consultant throughout the process.

Head of E-Commerce
RS Components
ABS' system, coupled with Advanced 365's managed service, will provide us with a flexible solution that can adapt with the ever-changing needs of the NHS, both now and in the future.

Strategic Project Manager
Tees, Esk and Wear Valleys NHS Foundation Trust
Our partnership with Advanced 365 creates real business value for Fixnetix and from day 1 Advanced 365 were able to demonstrate both their technical expertise in Sun technology and an in-depth understanding of how to solve our business requirements.

Chief Technology Officer
Fixnetix
Through working with Advanced 365, our ICT team can now focus on those areas of IT that add unique value to the organisation.

Virtual IT Director
AAT
Advanced 365 has enabled Marie Curie to obtain the best value for money from its technology investment. As a charity it is critical that every '£' spent on IT offers more than a '£' back in benefit.

IT Director
Marie Curie Cancer Care
We first started working with Advanced 365 as a training provider training our team on JBoss technology. It was from this initial engagement that Advanced 365 quickly became a trusted advisor and key partner throughout the lifecycle of the project.

Head of Development
Siemens Financial Services Ltd

Business Reporting

Developed in-house based on years of industry experience, Advanced 365�s business reporting combines a unique set of reporting tools aimed at delivering the right information to all levels of the business. These reports provide a culmination of all of the information gathered from sources such as our service desk, our monitoring platform, benchmarking, each customer�s specific Continuous Services Improvement Plan (CSIP), and our regular customer satisfaction surveys, and presents this information in a meaningful and useable format that is useful to all stakeholders. Transparency in the reporting process is a key factor in the ongoing successful partnership we have with our customers.

For business stakeholders the reports clearly state how Advanced 365 is performing against service level agreements (SLA�s), outlines the monthly cost of our service to the customer, and states the next steps needed to progress the customer along their specific CSIP.

For technical stakeholders our reports provide specific details on how Advanced 365 performed on individual support calls, detailing time spent on each call, steps taken and the final resolution. These reports also contain high level financial and business performance stats.

Report Delivery

All of this information is collated in a report pack that is presented to a customer either during the regular monthly and quarterly service review meetings or on an ad-hoc basis as required. All reporting is managed by our account management and service delivery management teams.

Furthermore, through utilising our application development expertise we can create and publish key business reports for our customers using the Advanced 365 created Reporting Services Consolidator. The Advanced 365 Reporting Services Consolidator, built on Microsoft SQL and Microsoft SharePoint technology, provides a BI and Reporting solution that has been specifically created to enable organisations to make best use of the data they already have, converting existing data into business information thus offering better decision making capabilities. This delivers a risk free approach to addressing an organisations BI and Reporting issues by leveraging their existing investment and removing the time and cost burdens of implementing a new system.