Outsourcing Services – Our Approach

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In an ever changing business environment, we need to work with a managed services partner that can offer us a flexible service that is able to adapt to the way we work allowing us to deliver a first class service to our customers.

Head of Corporate Services
HS1
Advanced 365 helped us produce an online proposition that has been universally well received by consultants, employers and scheme members alike.

Vice President
Merrill Lynch Investment Managers
Through working with Advanced 365, our ICT team can now focus on those areas of IT that add unique value to the organisation.

Virtual IT Director
AAT
ABS' system, coupled with Advanced 365's managed service, will provide us with a flexible solution that can adapt with the ever-changing needs of the NHS, both now and in the future.

Strategic Project Manager
Tees, Esk and Wear Valleys NHS Foundation Trust
By working alongside Advanced 365, we've proven that we offer an extremely successful service to our clients - a service that simply wouldn't have got off the ground without the knowledge, expertise and support of Advanced 365.

Operations Director
NLA
Advanced 365's experience and reliability has proved important in allowing Moorfields to fulfil its main role as a national centre for ophthalmic care.

IT Director
Moorfields Eye Hospital
From the beginning Advanced 365 demonstrated they understood what we wanted to achieve and how technology could best be utilised to meet our needs.

Head of Information Systems
Royal Albert Hall
Our partnership with Advanced 365 creates real business value for Fixnetix and from day 1 Advanced 365 were able to demonstrate both their technical expertise in Sun technology and an in-depth understanding of how to solve our business requirements.

Chief Technology Officer
Fixnetix
Deploying a new infrastructure in parallel with an office move had the potential to be immensely stressful but working with an IT partner whom we could have 100% confidence in made the process so much easier.

IT Manager
Bristows
The technical support we have received from Advanced 365 has been key in allowing us to develop our new e-commerce application with Advanced 365 acting as both a trusted partner and technical consultant throughout the process.

Head of E-Commerce
RS Components
As the strategic systems team for Morgan Sindall, we wanted to provide our business with the best solution possible around our key business challenges: expand business collaboration, increase efficiency and improve workflow.

Group Head of Information Systems
Morgan Sindall Plc
We first started working with Advanced 365 as a training provider training our team on JBoss technology. It was from this initial engagement that Advanced 365 quickly became a trusted advisor and key partner throughout the lifecycle of the project.

Head of Development
Siemens Financial Services Ltd
By choosing Advanced 365, we now have a robust, resilient and efficient managed IT service in place which allows Intertek's personnel to concentrate on those areas of the business which give us real competitive advantage.

CIO
Intertek
Advanced 365 has enabled Marie Curie to obtain the best value for money from its technology investment. As a charity it is critical that every '£' spent on IT offers more than a '£' back in benefit.

IT Director
Marie Curie Cancer Care

Advanced 365 have a standard approach to all client engagements, based on industry best practice and years of experience, which ensures we offer an improved IT solution based on what was there previously. At the very least we offer IT services that deliver you at least the same level of service that you are currently receiving but for less cost!

The Advanced 365 approach to improvement is based on a 4 stage methodology that enables us to improve the outsourcing services you are receiving – both based on your IT service prior to engagement and as part of a continuous service improvement plan once you engage us to deliver a service.

Benchmarking – we continually benchmarks its outsourcing services against industry standards to ensure that customers are receiving the highest possible levels of service. We can also benchmark the IT services being received by a prospective customer against both industry standards and the services delivered.
Continuous Services Improvement Plan (CSIP) – all Advanced 365 managed services customers have a formalised CSIP that continually measure performance and improvements are made to processes, IT services and IT infrastructure in order to increase Efficiency, Effectiveness, and Cost Effectiveness. Advanced 365 managed services consultants work with your staff to implement an ongoing quality cycle to ensure progress over time.
Customer Satisfaction - we carry out a Customer Satisfaction Survey every 6-12 months, providing insight into how customers perceive the service provided and with this information we implement changes to our processes which are rolled out across the Managed Services business.
Continued Investment – we have substantial cash reserves and this is used to re-invest in the business to improve the quality and performance of the outsourcing services offered and the technologies used to deliver Advanced 365 managed services. The investments made are based on the areas identified through the benchmarking, CSIP, and customer satisfaction exercises outlined above.

Coming full cycle, the first steps we take in ensuring you receive improved IT outsourcing services encompasses two areas – Discovery and Design. The full range of managed services can be found in the What We Do section of the site but the next two tabs on this page provide more details on Discovery and Design.

We believe an initial discovery workshop with key stakeholders from both ourselves and the client will aid in the shape and format of the Design Phase. The output from the workshop will be a detailed proposal for the Design Phase including format, approach and confirmed costs.

As part of the discovery phase we recommend all clients undertake an IT Services Gap Analysis. This is a refined consultative approach designed to help Business, IT & Operational stake holders assess how appropriate, how resilient and how efficient the IT infrastructure is from a non-technical perspective. The aim of the gap Analysis is to deliver a detailed business-focused report with board-level recommendations.

The IT Services Gap Analysis is based on a 3 point plan where we review the current services being delivered by IT in relation to business requirements. The analysis focuses on 3 core areas:

Procurement
Technology
Operations

The output will be a high level report that will:

Identify any weaknesses in your IT infrastructure and disaster recovery processes
Highlight inefficiencies in your existing IT operations
Benchmark against existing suppliers to remove costs and / or increase service levels

Additionally the report will highlight the appropriate next actions your business should take and how we can assist, if at all! The benefit to your organisation in undertaking an IT Services Gap analysis is that the Advanced 365 analysis looks to couple your IT requirements with your business needs so that the report will support the continued growth and development of your organisation.

Before implementing any new service Advanced 365 undertakes a rigorous design phase to ensure the final solution meets with your expectations. This helps to ensure:

The suitability of the technical infrastructure to current business requirements and strategic objectives
IT skills and capacity required to support business requirements
Service level agreements meet both current and future business requirements

The full details of the design phase vary depending on customer requirements although the following elements are usually included:

IT Infrastructure Review and Design
Application Review and Design
Service Review and Design

The final report will aggregate the findings from the various work streams described above and outline a detailed design with timescales to move to a tailored managed service provided by Advanced 365. We will confirm all costs for the subsequent transition and the proposed managed service typically based on either a 3 or 5 year agreement.