Advanced 365

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  • Advanced 365's experience and reliability has proved important in allowing Moorfields to fulfil its main role as a national centre for ophthalmic care.

    IT Director
    Moorfields Eye Hospital

    Moorfields Eye Hospital

  • As the strategic systems team for Morgan Sindall, we wanted to provide our business with the best solution possible around our key business challenges: expand business collaboration, increase efficiency and improve workflow.

    Group Head of Information Systems
    Morgan Sindall Plc

    Morgan Sindall Plc

  • By working alongside Advanced 365, we've proven that we offer an extremely successful service to our clients - a service that simply wouldn't have got off the ground without the knowledge, expertise and support of Advanced 365.

    Operations Director
    NLA

    NLA

  • Through working with Advanced 365, our ICT team can now focus on those areas of IT that add unique value to the organisation.

    Virtual IT Director
    AAT

    AAT

  • The technical support we have received from Advanced 365 has been key in allowing us to develop our new e-commerce application with Advanced 365 acting as both a trusted partner and technical consultant throughout the process.

    Head of E-Commerce
    RS Components

    RS Components

  • In an ever changing business environment, we need to work with a managed services partner that can offer us a flexible service that is able to adapt to the way we work allowing us to deliver a first class service to our customers.

    Head of Corporate Services
    HS1

    HS1

  • Our partnership with Advanced 365 creates real business value for Fixnetix and from day 1 Advanced 365 were able to demonstrate both their technical expertise in Sun technology and an in-depth understanding of how to solve our business requirements.

    Chief Technology Officer
    Fixnetix

    Fixnetix

  • Advanced 365 helped us produce an online proposition that has been universally well received by consultants, employers and scheme members alike.

    Vice President
    Merrill Lynch Investment Managers

    Merrill Lynch Investment Managers

  • ABS' system, coupled with Advanced 365's managed service, will provide us with a flexible solution that can adapt with the ever-changing needs of the NHS, both now and in the future.

    Strategic Project Manager
    Tees, Esk and Wear Valleys NHS Foundation Trust

    Tees, Esk and Wear Valleys NHS Foundation Trust

  • From the beginning Advanced 365 demonstrated they understood what we wanted to achieve and how technology could best be utilised to meet our needs.

    Head of Information Systems
    Royal Albert Hall

    Royal Albert Hall

  • Advanced 365 has enabled Marie Curie to obtain the best value for money from its technology investment. As a charity it is critical that every '£' spent on IT offers more than a '£' back in benefit.

    IT Director
    Marie Curie Cancer Care

    Marie Curie Cancer Care

  • By choosing Advanced 365, we now have a robust, resilient and efficient managed IT service in place which allows Intertek's personnel to concentrate on those areas of the business which give us real competitive advantage.

    CIO
    Intertek

    Intertek

  • We first started working with Advanced 365 as a training provider training our team on JBoss technology. It was from this initial engagement that Advanced 365 quickly became a trusted advisor and key partner throughout the lifecycle of the project.

    Head of Development
    Siemens Financial Services Ltd

    Siemens Financial Services Ltd

  • Deploying a new infrastructure in parallel with an office move had the potential to be immensely stressful but working with an IT partner whom we could have 100% confidence in made the process so much easier.

    IT Manager
    Bristows

    Bristows

Service Levels

Service Levels

All Advanced 365 managed services are delivered on a fixed Service Level Agreement (SLA) for the operation of your IT environment. The aim of an Advanced 365 SLA is to improve the performance of IT delivery, based on increased availability and reduced fix times.  Unlike typical managed service providers, and through the utilisation of our application development team, we are also able to offer an SLA on all applications, ensuring you maximise your IT investment. Most of our clients are not able to get an SLA from their internal IT teams and therefore we are able to offer both peace of mind and an improved service over what is typically delivered in-house.

Advanced 365 offers two types of SLA; availability based and response based.

Availability Based SLA

An availability SLA means that we will ensure that all relevant components of the service are running and that it is available for use by end users.

Typical SLA’s based on availability are shown in the table below:

Service Level Explanation 1

99.999%

No more than 27 seconds unscheduled service unavailability per month

99.99%

No more than 5 minutes unscheduled service unavailability per month

99.90%

No more than 45 minutes unscheduled service unavailability per month

99.50%

No more than 220 minutes unscheduled service unavailability per month

99.00%

No more than 440 minutes unscheduled service unavailability per month

1 These figures are based on an average 30 day month and are calculated on 24 x 7 availability

Response Based SLA

We will offer a response based SLA against the proposed environment.  A Response based SLA means that we will respond and diagnose any issues within the environment within a pre-agreed time.  Response based SLA’s can also contain agreed fix times as well and we can be measured on reducing the target fix times of common problems, ensuring the service being delivered is continually improving.

Typical SLA’s based on response are shown in the table below:

Service Level

Explanation 2

2R

A response and diagnosis within 2 hours

4R

A response and diagnosis within 4 hours

8R

A response and diagnosis within 8 hours

2R 2F

A response and diagnosis within 2 hours with a fix applied to restore service in 2 hours

4R 4F

A response and diagnosis within 4 hours with a fix applied to restore service in 4 hours

8R 8F

A response and diagnosis within 8 hours with a fix applied to restore service in 8 hours

NBD

A response and diagnosis will be made by the next business day with a fix applied to restore service on a best endeavours basis

2 These explanations can be applied on either a 24x7 or 5x8 basis


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