Are any of the following challenges affecting your server environment, thus impacting upon the requirements of your business?
The stakes are higher than ever for delivering data from source to user in real time and with complete data security. Whether you're looking for simple collocation, complex managed applications or business critical network services Advanced 365 Managed Hosting from our Private Cloud network provides the multiple data centre presence and redundant network infrastructure your business needs.
Innovations in technology have produced a powerful set of enabling tools which are helping organisations drive capital and operational efficiencies. Consolidation, especially by utilising a private cloud, can reduce redundancy and replication from the IT bill.
By centralising your infrastructure into the Advanced 365 Managed Hosting facilities you can take the first step to reduce costs by reducing server sprawl. The benefits are less space used in your facilities, less capital cost of hardware, and of course less power and cooling headaches.
Grounded in the management processes defined by Advanced 365's ISO27001 certification, Advanced 365 Managed Hosting infrastructure is supported by a state of the art Network Operations Centre (NOC), which is connected by a 24x7 monitored fault tolerant WAN to the 24x7 fault tolerant management LAN within the our data centre network.
The Advanced 365 data centres are next generation facilities, offering an unprecedented level of resilience in its physical construction, power distribution and environmental control. The Advanced 365 data centres are served by 5 major fibre providers and with uses the very latest cooling infrastructure to cater for higher density architectures.
These features deliver best-in-class reliability (Tier IV = system + system) and scalability for you power needs. Combine this with the flexibility for you to choose from single racks or custom-built suites and an array of managed services options around connectivity, hardware and software; it's clear that we deliver maximum value for your budget.
By exploiting our expertise in virtualisation technology, such as VMware, Microsoft and Citrix, you get the capacity you need to run your business with the confidence that should you need more server power it is available, dynamically, to cope with sudden increases in load.
Virtualisation has accelerated the movement away from single server systems, delivering much improved system utilisation, quicker application deployment, as well as benefiting from the built-in disaster recovery and business continuity advantages associated with it.
When it comes to virtualisation skills and capabilities Advanced 365 has accreditations, experience, and industry-leading consultants focussing on the following technologies and vendors:
Organisations are increasingly relying on complex, web and inward facing applications to provide mission critical business services to customers, partners and staff.
Advanced 365 has a proven track record of designing, deploying and operating high performance, reliable, multi-server private cloud solutions on a range of platforms that let your business grow and communicate. Hosted in a secure and robust data centre environment, our complex solutions provide you with fully redundant and scalable network access that ensures availability and cost efficiencies.
All complex hosting solutions include the range of managed services shown within this website – data protection services, collaboration services, monitoring services - plus a wide range of managed services that provide security, network and support services, which can ensure application availability all the way to the users environment.
Expertise: Advanced 365’s experienced and qualified engineers will design and deploy a solution to meet your needs from a range of platforms, with software and hardware from leading manufacturers. The range of products and services including private cloud hosting, virtualisation, clustering, load balancing and managed firewalls will ensure your applications operate at the optimum level. The skill sets within Advanced 365 enable the provision of installation, configuration, support, troubleshooting, and vendor independent purchasing advice on the following disciplines:
Advanced 365’s own test centre and state of the art network operations centre ensure that a hassle free rapid deployment or relocation can be achieved. Advanced 365 have an environment to house your applications that ensures redundancy from the highest level:
Advanced 365 managed services provides support that goes far beyond the norm to offer true application support that can extend beyond the data centre all the way to the user's desktop:
And it doesn't stop at the data centre. For over a decade Advanced 365 has been providing remote and on-site support for WAN's, internal LAN's, servers and desktop. Advanced 365 can ensure that when you turn on your computer, not only does it work, but that you and your staff can access the application stored in your data centre. All this comes through one Service Level Agreement (SLA) and one point of contact.
The Advanced 365 Remote Hands & Eyes service is designed to provide a 24x7 hands and eyes function within the Advanced 365 data centre should physical intervention to equipment become necessary and the customer is unable to attend on-site. Basic Remote Hands provides the reassurance of a rapid response to any situation requiring an element of physical or visual assistance.
The service is available to purchase up-front based on known physical activities or on a pay per use basis, with the service being charged at a fixed rate per the price table within this proposal. The basic service is limited to non-technical assistance: therefore, Advanced 365 response staff cannot perform any element of technical diagnosis or analysis or suggest problem resolutions and rectification. Remote technical assistance can be provided on a project basis and charged for separately or as a request under the Advanced 365 Technical Assurance Programme (TAP).
Basic Remote Hands is utilised in 30-minute segments, starting from when the call is assigned by the Advanced 365 Service Desk, with a response guaranteed within 60 minutes of receiving a call. Utilised time will be rounded up to the nearest 30-minute segment and the customer will be informed of the total credits used after each incident. Where the service has been purchased up front, we will notify the customer when 1 hour of remote hands time remains so that further credits can be purchased in order to avoid a lapse in cover.
N.B. Remote Hands does not include any element of physical intervention that requires the outer casing of equipment to be removed.
Companies are driven to innovate continually, but how do you do this whilst ensuring that the wheels don’t fall off your ever accelerating bus? It is widely believed that in-house IT teams spend 70% of their time supporting existing systems and 30% delivering additional value through innovation and service improvement. The cost to their businesses is therefore not only the effort expended, but also the missed opportunities to differentiate your offerings from your competition.
The answer lies focusing your in-house resources on developing new systems that drive business growth, whilst handing over the responsibility for ‘keeping the wheels turning’ on existing egacy systems to Advanced 365 who will deliver a fully supported application (either as a fully managed outsourced service, or as part of an ‘application tier only’ support service) delivered against a tight Service Level Agreement.
Advanced 365 has been developing and supporting bespoke applications for over 15 years and therefore understands the challenges involved in taking on software from a third party source.
1. Analyse
Advanced 365 Support Consultants will review the application from all available information (available documentation, source code walk-through, review of call logs). We will produce a Frequently Asked Questions (FAQ’s) document for the Advanced 365 support personnel, to assist with addressing common issues quickly. This will be a live document reviewed and updated continually throughout the life of the agreement.
2. Define
Advanced 365 will work with the customer to clearly define the parameters of the support agreement; this will include issues such as:
3. Record
Advanced 365 will agree with the customer an appropriate method to record performance against Service Levels and how and when performance will be reported. Depending on the contract this may be via face-to-face meeting with a service delivery manager or on-line reports available via the Advanced 365 Extranet.
4. Pilot
The pilot period is the opportunity to test the agreed processes and procedures and to bed in the application support agreement. As a result of this phase lessons learnt will be reviewed at a service review meeting and any actions required to improve the service will be agreed.
5. Support
Once the application has moved from pilot to full support, the Advanced 365 support term are charged with continually reviewing the performance of the agreement and enhancing areas, such as FAQ’s, to increase the support teams ability to respond to and resolve issues quickly.
6. Supported Technologies
Advanced 365 is expert in Ektron CMS, Microsoft SharePoint, .NET, DNA, J2EE and JBoss development in a range of environments which our in-house team use to design, develop and operate standard off-the-shelf and bespoke business applications for our clients.
