Legacy Applications - Advanced 365

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Advanced 365 helped us produce an online proposition that has been universally well received by consultants, employers and scheme members alike.

Vice President
Merrill Lynch Investment Managers
Advanced 365's experience and reliability has proved important in allowing Moorfields to fulfil its main role as a national centre for ophthalmic care.

IT Director
Moorfields Eye Hospital
As the strategic systems team for Morgan Sindall, we wanted to provide our business with the best solution possible around our key business challenges: expand business collaboration, increase efficiency and improve workflow.

Group Head of Information Systems
Morgan Sindall Plc
In an ever changing business environment, we need to work with a managed services partner that can offer us a flexible service that is able to adapt to the way we work allowing us to deliver a first class service to our customers.

Head of Corporate Services
HS1
By choosing Advanced 365, we now have a robust, resilient and efficient managed IT service in place which allows Intertek's personnel to concentrate on those areas of the business which give us real competitive advantage.

CIO
Intertek
Deploying a new infrastructure in parallel with an office move had the potential to be immensely stressful but working with an IT partner whom we could have 100% confidence in made the process so much easier.

IT Manager
Bristows
Advanced 365 has enabled Marie Curie to obtain the best value for money from its technology investment. As a charity it is critical that every '£' spent on IT offers more than a '£' back in benefit.

IT Director
Marie Curie Cancer Care
By working alongside Advanced 365, we've proven that we offer an extremely successful service to our clients - a service that simply wouldn't have got off the ground without the knowledge, expertise and support of Advanced 365.

Operations Director
NLA
We first started working with Advanced 365 as a training provider training our team on JBoss technology. It was from this initial engagement that Advanced 365 quickly became a trusted advisor and key partner throughout the lifecycle of the project.

Head of Development
Siemens Financial Services Ltd
ABS' system, coupled with Advanced 365's managed service, will provide us with a flexible solution that can adapt with the ever-changing needs of the NHS, both now and in the future.

Strategic Project Manager
Tees, Esk and Wear Valleys NHS Foundation Trust
From the beginning Advanced 365 demonstrated they understood what we wanted to achieve and how technology could best be utilised to meet our needs.

Head of Information Systems
Royal Albert Hall
Through working with Advanced 365, our ICT team can now focus on those areas of IT that add unique value to the organisation.

Virtual IT Director
AAT
Our partnership with Advanced 365 creates real business value for Fixnetix and from day 1 Advanced 365 were able to demonstrate both their technical expertise in Sun technology and an in-depth understanding of how to solve our business requirements.

Chief Technology Officer
Fixnetix
The technical support we have received from Advanced 365 has been key in allowing us to develop our new e-commerce application with Advanced 365 acting as both a trusted partner and technical consultant throughout the process.

Head of E-Commerce
RS Components

The Challenge

Companies are driven to innovate continually, but how do you do this whilst ensuring that the wheels don’t fall off your ever accelerating bus? It is widely believed that in-house IT teams spend 70% of their time supporting existing systems and 30% delivering additional value through innovation and service improvement. The cost to their businesses is therefore not only the effort expended, but also the missed opportunities to differentiate your offerings from your competition.

The Solution

The answer lies focusing your in-house resources on developing new systems that drive business growth, whilst handing over the responsibility for ‘keeping the wheels turning’ on existing egacy systems to Advanced 365 who will deliver a fully supported application (either as a fully managed outsourced service, or as part of an ‘application tier only’ support service) delivered against a tight Service Level Agreement.

The Approach

Advanced 365 has been developing and supporting bespoke applications for over 15 years and therefore understands the challenges involved in taking on software from a third party source.

The approach encompasses the following key steps
App support diagram

1. Analyse
Advanced 365 Support Consultants will review the application from all available information (available documentation, source code walk-through, review of call logs). We will produce a Frequently Asked Questions (FAQ’s) document for the Advanced 365 support personnel, to assist with addressing common issues quickly. This will be a live document reviewed and updated continually throughout the life of the agreement.

2. Define
Advanced 365 will work with the customer to clearly define the parameters of the support agreement; this will include issues such as:

The Service Level Agreement

The process flow for logging issues with Advanced 365, the controls around release management and the escalation routes should problems occur

3. Record
Advanced 365 will agree with the customer an appropriate method to record performance against Service Levels and how and when performance will be reported. Depending on the contract this may be via face-to-face meeting with a service delivery manager or on-line reports available via the Advanced 365 Extranet.

4. Pilot
The pilot period is the opportunity to test the agreed processes and procedures and to bed in the application support agreement. As a result of this phase lessons learnt will be reviewed at a service review meeting and any actions required to improve the service will be agreed.

5. Support
Once the application has moved from pilot to full support, the Advanced 365 support term are charged with continually reviewing the performance of the agreement and enhancing areas, such as FAQ’s, to increase the support teams ability to respond to and resolve issues quickly.

6. Supported Technologies
Advanced 365 is expert in Ektron CMS, Microsoft SharePoint, .NET, DNA, J2EE and JBoss development in a range of environments which our in-house team use to design, develop and operate standard off-the-shelf and bespoke business applications for our clients.