The Advanced 365 Patching Service is an option available to customers for some or all of their environment and is available as both a hosted and remote service.
Advanced 365 will review patching bulletins from hardware and software vendors on a monthly basis. Any notifications received from vendors will be assessed for their relevance to our customers’ environments and, where they are felt to be relevant, a list will be compiled and submitted to the customer under Change Control. The Change Control process will contain details of any potential risks, service outage and appropriate roll back procedures should the patch application fail.
On receipt of approval from the customer, Advanced 365 will instigate a change to apply the relevant patch(es) to the appropriate systems. A maintenance window will be agreed with the customer and the patch(es) applied. The customer will be notified of the success or failure of the patch and Advanced 365 support documentation updated accordingly.
Patches for applications are specifically excluded from this service and these will only be applied on request from the customer unless patching of the applications is specifically included within the Managed Service relating to that application.
The following elements of the customer’s environment will be included within the patching schedule:
The customer must have purchased Advanced 365’s Managed Intelligent Monitoring Detect solution as a minimum pre-requisite for patching services.
