Managed Services – Our Commitment
Advanced 365 design, deploy, operate and improve IT managed services from the desktop to the data centre that help customers align IT to their core business requirements. We’re committed to helping our clients improve their operational efficiencies, control their costs and achieve visibility of the value our technologies and services create for their organisation.
Advanced 365 is a London based company and a division of the Advanced Computer Group PLC – the second largest software and services company in the UK, which supports in excess of 10,000 clients.
We are committed to developing long-term, strategic relationships with our clients and by building a thorough understanding of their business, we are able to provide leading-edge technical solutions that meet their exact needs.
Advanced 365 works with mid-market and enterprise size organisations in both the private and public sectors, across a number of verticals, including:
We are driven by technical excellence and committed to quality, working to both PRINCE 2 and ITIL. Quality and security is assured through our ISO 9001 and ISO 27001 accreditations.
Business Innovation - Our Commitment
BIS, the department for business innovation and skills say that innovation is "the process by which new ideas are successfully exploited to create economic, social and environmental value." At Advanced 365 we agree with this statement and believe this principal can be transferred to the business IT sector, with the aim of exploiting real business value for our customers.
We do not necessarily believe that innovation means using the latest technology, gizmo, or gadget, instead we believe it about utilising a combination of best practice procedures, the right technologies, the right people and an approach that focuses on enabling business advantage whilst improving operational efficiency for our customers.
All our innovative outsourcing services are designed, deployed and operated with the aim of improving the cost performance of our customers’ current IT Service Delivery. We have a standard approach to all client engagements, based on industry best practice and years of experience, which ensures we are able to offer an improved IT solution based on what was there previously. At the very least our IT services will deliver the same level of service that you are currently receiving but for less cost!
Our approach to improvement is based on a 4 stage methodology that enables us to improve the IT services you receive – both based on your IT service prior to engaging us and as part of a continuous service improvement plan once you engage with us:
- Continuous Services Improvement Plan (CSIP)
- Customer Satisfaction
- Continued Investment
All of this is underpinned by service delivery & account management and our service delivery foundations, a collection of industry leading practices, processes and accreditations. This approach ensures that the technology deployed by our customers is viewed as an investment, and not a liability:
- Online Service Portal
- ITIL Processes
- Accreditations and Quality Control