One of the key challenges faced by organisations either selling over the internet or the telephone is how to manage the potential for fraudulent orders while not impacting the processing of valid orders and to ensure the speed of picking goods for despatch is consistently high.
Our Order manager module:
The Order Manager module is designed to assist in identifying those orders that are more likely to be fraudulent in nature, provide a process for review to either releasing them to the warehouse for picking and despatching or cancelling and optionally enable the directing of pick list to specific locations based on user defined criteria.
The vast bulk of orders should pass through this process automatically while those of a dubious nature will be captured through the filtering process and put on hold awaiting review by an operator to either cancel or release the order.
The order manager holds data for web customers that have previously ordered and update any address changes from the new order and if not create a new customer record and maintains a history for all orders to track any changes made (e.g. status), who made them and when.
The system operates using a number of clearly defined and optional stages:
Stage 1 - Order Load
Orders that have been placed on the client web site or shop are loaded in background into the “Order Manager”. The order manager will capture details about the customer, products ordered and prices, associated dates, reference numbers, Datacash reference, CVC, AVS and 192 check results.
Stage 2 - Blacklist Filter
Based on a user maintained table of categories the system automatically then filters the orders based on those categories. All orders falling into one of the categories is automatically quarantined. Any order quarantined in this way is assigned a reason code and held for review by a customer services representative who can reject or release the order.
Stage 3 - Country & Value Filter
Orders passing the blacklist are further filtered on shipping country / value combination which looks for any orders where the value of the order is greater than that specified by the system.
Orders failing this should are quarantined with a reason “country value” and held for review by a customer services representative who can reject or release the order.
Stage 4 - Optional VAT Split
All orders passing the filters are then automatically passed through to the next stage in the process for picking. If the shop does not split the VAT and goods value, the system can identify what VAT code should apply on each order line. This is only for any exceptions to the standard VAT code which would be used for all other order lines.
Stage 5 - Optional location or bench filter
Depending on the structure of the warehouse and the picking / packing procedures the system includes an option to print picking notes at specific locations or benches based on user definable criteria.
This process can filter all released orders to separate them into categories for picking and packing at a specific location or ‘bench’ and a bench number is then assigned to each category and stored on the order header.
Stage 6 - Picking
To speed up the picking process the number of orders to group can be selected, this will enable the operator to select how many orders will be in a “walk” for the picker. This may be a large number of smaller orders or fewer for large value orders.
With options to select individual or all orders to print a summarised pick list at each location or bench. This system will list in walk sequence (bin number order) the order lines on the grouped orders. This is a fast and effective way of minimising the pick time for a range of orders.
The order manager retains the history of all orders that have been through the system to enable analysis of the order book. All orders in Order Manager are able to be queried by:
There are occasions when goods despatched from a released order have not been received by the customer, in these circumstances the released order can be retrieved and a “Resend” option selected. The original order details are displayed and the operator can select all or individual lines. By default, the price will be zero, but this can be changed by the operator if required.
The order manager uniquely enables the filtering of orders to help protect against fraudulent orders and to speed the picking process. Designed to meet the requirements of medium to high volume order processing the Order Manager provides the link between the clients web based shop and the back office integrating the two seamlessly.