Electronic Call Monitoring

Electronic Call MonitoringAdvanced Health & Care's electronic call monitoring solutions ensure providers can meet their contractual responsibilities to provide care delivery data:

  • iConnect is a revolutionary point of care solution. As well as delivering live rosters and service user information to care workers via their mobile phones, it allows actual arrival and departure times to be recorded by care workers touching in and out of each visit with their Near Field Communication (NFC) enabled mobile phone against a small RFID tag placed in the service user's home.
  • Monitor is an effective yet low-cost solution based on standard landline telephones, accurately recording service user contact time and communicating in real-time with Staffplan Roster (or other homecare management solution).

These solutions feed back essential information to the hub system in real-time and update bookings with actual service delivery information, essential for effective management of service delivery, streamlining financial processes and removing the administrative burden and expense of timesheet management. Such capabilities may be utilised to drive sophisticated time-based, task-based or outcome-based billing and payroll functions.

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