"Improving the
processes, and the
tools, will drive service
enhancements and
deliver economies
alongside the
traditional values of
patient/service-user
care."
Stewart Maxwell,
Chief
Executive,
Cerrus Ltd
Our long experience of working with telephone-based services - whether it be out-of-hours call centres, the national nurse-led NHS Direct and NHS24 services or the newer phenomenon of single points of access - has shaped the Adastra application into what it is today: a flexible, quick, robust and safe means of consistently recording, routing, measuring and reporting telephone-initiated patient care.
Adastra's advanced interoperability and built-in clinical and operational decision support framework enables services to tailor the application to support their particular case flows, including NHS Pathways. Its integral referral management and directory of services ensure that calls are quickly routed to the most appropriate destination, automatically passing essential patient information to the target service electronically.
With built-in CTI capability, real-time workload monitoring and alerts and extensive reporting capability, the Adastra application is the system of choice for 95% of UK out-of-hours GP service call centres and more than a dozen single points of access.
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